Renewing personal certificates in Internet Explorer

Personal certificates in WM Keeper WebPro must be renewed once every two years.

WM Keeper WebPro will inform you of the need to obtain a new certificate on the "Purses" page a month before your current certificate expires.

If you fail to renew your personal certificate before the current certificate expires, then you can obtain it on your own following these instructions: Obtaining the client certificate in WM Keeper WebPro.

If you can`t obtain personal certificate without assistance, you have to start the access recovery procedure for WM Keeper WebPro.

Important information!

  • If you are using Internet Explorer, before you renew a certificate, it is recommended to add the site address to the list of trusted sites (in "Internet options", tab "Security" choose "trusted sites Zone", then the button "Sites", the name of the site, the "Add"button).
  • For Internet Explorer users with Vista and Windows 7 operating systems it is necessary to install a new root WebMoney Transfer certificate to the "Trusted root certification authorities" ("Trusted Root Certification Authorities") section of certificates storage before starting the procedure of certificate renewal.
  • If you can`t get the certificate at the first try for some reason, you need to check if the settings are adjusted as recommended, and make one more renewal attempt from the very beginning using another browser.
  • If you use an encrypted device like eToken or Rutoken to keep the personal certificate, then you must install the certificate to the certificates storage of your browser before you start the renewal.

The procedure for renewing your certificate is the same as for obtaining a certificate when registering with WM Keeper WebPro.

To renew your personal certificate in Internet Explorer, perform the following actions:

1 Click on the link and sign in on it using the personal certificate that you are going to renew. Or log in to your WM Keeper WebPro and go to the "Purses" tab. The message telling you to renew your certificate contains a link to; click on it.

2 In the window that appears, enter your e-mail address. This may be the e-mail you gave when registering on WM Keeper WebPro or any other address. Your new certificate in such a case will become a certificate for the given e-mail address, and you will be able to sign your messages to it. Then click "Prolong registration."

3 Next, confirm the operation by clicking "Yes"

4 If the resulting window is identical to the one shown below, this means that your certificate has been successfully installed in the browser's storage. Click "Start."

5 Delete the old certificate form storage. To do this, bring up the brower's settings under the "Tools" menu, "Internet Options," inside of the "Content" section there is a "Certificates" heading. Select the old certificate under "Personal" and click "Remove."

Important: make sure before removing the old certificate that the new certificate has been installed to the browser's storage.

6 Close the settings window and click "Start."

7 Reopen your browser and login to WM Keeper WebPro at The renewal process is complete only when you log in to your WM Keeper WebPro for the first time with your new certificate.

Immediately after renewing your certificate, create a backup copy of it on a removable disk. In Internet Explorer, open the certificate manager under the "Tools" menu>Internet Options>Content>Certificates: select the certificate in the "Personal" tab and click "Export," selecting a place to save the file and a password.

See also Personal certificate
Troubleshooting while renewing your personal certificate with Internet Explorer