How to deactivate a phone number

Cases when it is necessary to deactivate phone number:

1. You want to register in WebMoney, but you get an error that it is already used by another System user. You didn’t register before. It happened if the cellular operator resold the phone number to you. The former owner was registered in WebMoney. In this case you have to deactivate phone number.
2. The previous owner of mobile phone number was register in WebMoney. You don’t intend to register. It happened if the cellular operator resold the phone number to you. The former owner was registered in WebMoney. In this case you have to deactivate phone number.
3. You want to register in WebMoney, but you get an error that it is already used by another System user. You have register in WebMoney, but you can’t restore control. If you have alias WM-Passport, you can deactivate your mobile phone number. If you have provided the personal data and copy of the passport, we recommend you to restoring control here https://key.wmtransfer.com/10/Wizard.aspx.
4. You wanted to change the phone number, but accidentally have created a new WMID. It happens if you download WebMoney mobile application and tried to log in your old WMID with new phone number. In this case you create a new WMID. To specify this number in previous WMID impossible. In this case you have to deactivate phone number and only then you will be able to use this number in previous WMID.

You can deactivate your phone number when registering in the System via WebMoney Keeper applications:

• Download, install and launch the WebMoney Keeper app.
• Specify your phone number and click "Next" button.
• Then you will be need to take a selfie.
• Then you have to confirm specified phone number by entering a verification code sent to that number. Click "Next" button.
• If there is a WMID displayed on the page while you have never registered in the System, click on "x".
• If the procedure is completed successfully you will be able to register in the System